Battery Replacement - Select this for faulty batteries, issues with connections and other small issues. In case the problem of battery drain is caused by a faulty motherboard, the issue will be covered under diagnostics.
Camera Replacement - Select this for dirty camera lenses and other issues of the camera not opening, etc.
Charging Dock Repair/Replacement - Select this if your charging dock is not functioning properly, is lose (connection with USB breaks frequently)
Speaker/Mic Replacement - Select this in case your phone's speakers, mic are not working properly.
Volume/Power key - Select this if your Volume/Power keys are not working properly or are not getting pressed.
Touch/LCD Replacement - Select this for damaged display of your phone. If only the glass of your phone is broken, for select phones it can be repaired for cheaper. Please select diagnostics in such cases.
Software - Select this if your phone has viruses and resetting your phone has not helped either.
Diagnostics - For all other issues, water damage and others, please select this option.